Returns & Exchanges

At SharkNinja Singapore, we stand behind the quality of our home appliances and offer a 7-day return policy for items that are defective or incorrect upon delivery. Please ensure all returned products are in their original packaging with all accessories and manuals included.

1

Initiate Your Request

Contact our customer support team within 7 days of receiving your order with your order number and proof of purchase to start the return process.

2

Verification and Approval

Our team will review your request and may ask for photos or videos of the product defect to determine eligibility for a return or exchange.

3

Secure Packaging

Once approved, pack the item securely in its original Shark or Ninja box, ensuring all components like filters, nozzles, or blending cups are included.

4

Collection and Refund

We will arrange for a courier to collect the item from your address; upon inspection at our warehouse, your refund or replacement will be processed within 14 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing